March 30, 2009. IBS Borlas Technical Support Centre will support Oracle software used by OAO Mosenergo. In the current economic situation the outsourcing IT service provider will help the Moscow energy and utility company to optimise IT costs.
According to Konstantin V. Mozgalev, Head of Technical Support Directorate, OAO Mosenergo, OAO Mosenergo and IBS Borlas Technical Support Centre entered into a one-year contract for the Technical Support Centre to provide extended technical support information and consulting services. IBS Borlas already provides Oracle software support and scheduled operating system maintenance services for 29 of the utility's servers under an outsourcing arrangement.
According to Larisa Melnikova, Technical Director, IBS Borlas Technical Support Centre, the parties agreed upon a service package that includes:
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Installation, maintenance and monitoring of existing and new database servers of OAO Mosenergo's data processing centre;
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Set-up and support of the physical and logical structures of database servers;
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Performance monitoring of server systems and platforms that run database management systems forming the basic infrastructure of OAO Mosenergo's information systems;
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Database servers utilisation analysis and optimisation;
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Data storage management for the Oracle database management system;
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Data backup and recovery for the Oracle database management system.
IBS Borlas Technical Support Centre is also responsible for preparation of reports on utilisation of database server resources, giving timely notice to the management of OAO Mosenergo of any software and hardware upgrades required, and providing suggestions for implementation of the Oracle database management system security and protection concept. Larisa Melnikova specially noted that the services for the utility company are regulated by a service level agreement (SLA) that clearly defines IBS Borlas liability to the customer, primarily as regards service efficiency and quality.
Valentin B. Gryaznov, CIO of OAO Mosenergo: “Outsourcing those processes assures high quality of technical support services delivered by a reliable IT service provider and enables us to save the corporate budget and apply freed-up funds to achieve current business development objectives. However, this project is not just about cutting costs and assuring high quality of service. We view outsourcing as an innovative and promising trend in IT management that makes it possible to adapt IT management technologies to a fast-changing business environment.”
As a reminder, IBS Borlas is the biggest first-line technical support centre among Russian and CIS partners of Oracle Corporation, for both Oracle basic products (database management systems and middleware) and Oracle E-Business Suite.
Companies' Profiles
OAO Mosenergo is Russia's biggest regional generating company which is technologically integral part of the Russian unified energy system. The company is one of the world's biggest heat energy producers. It includes 17 electric power stations with the installed electric generating capacity of 11.5 thousand MW and the heating capacity of 40.2 thousand MW (34.6 thousand Gcal/hr.). OAO Mosenergo's electric power stations supply approximately 70 per cent of electric power consumed in the Moscow region and meet 66 per cent of Moscow's heat energy needs. Technical development is one of the company's priorities. OAO Mosenergo was among those in Russia who pioneered large-scale construction and introduction of generating facilities based on the gas/steam cycle technology, which boosts efficiency and improves environmental performance.
IBS Borlas is part of IBS and specialises in building management systems based on Oracle E-Business Suite applications and other products of Oracle Corporation. An Oracle Master Partner, IBS Borlas has the strongest Oracle E-Business Suite team in the Russian market, with over 500 consultants and professionals having a track record of more than 50 projects. Among Oracle partners, IBS Borlas is the biggest first-line technical support centre for both basic products and business applications of Oracle and a Competence Centre for Oracle's four key technology areas. For more information on the company please visit http://www.borlas.com/.
IBS is the leader in the Russian IT and consulting market. Along with Luxoft and Depo Computers, it is part of IBS Group Holding Limited. Its core lines of business span management consulting, implementation of business applications, IT outsourcing and IT infrastructure. IBS headcount is about 3,000 employees including over 1,500 certified consultants and professionals. IBS customer base includes 34 of Russia's top 50 companies. For more information on the company please visit http://www.ibs-company.com/.
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