OSS/BSS systems

The telecommunications market shows vibrant growth and presents communications operators with a chance to strengthen and expand their businesses as competition forces them to offer improved services and implement the latest service delivery technologies and consumers demand better service quality. However, a communications operator is not likely to succeed unless the operator provides customers with the desired quality of information services.

Such challenges are faced by both fixed, mobile communications operators and companies having extensive distributed networks that require comprehensive maintenance. Operability of an internal network has an impact on the quality and operating efficiency of both individual employees and the company as a whole.

OSS/BSS systems offered by IBS are designed to balance ever growing customer needs and the company’s infrastructure and financial capabilities.

Operations Support Systems/Business Support Systems are powerful tools for managing a company’s telecommunications resources. Once implemented, the system enables the operator to provide its customers the required level of information services. The same high level of service will be available to internal network users after the system is implemented in the IT divisions of large companies.

OSS/BSS solutions facilitate performance of a wide range of business tasks including:

• improving the quality and efficiency of network customer/user service through precise coordination and information support of operations;
• efficient management of production processes in line with the structure and specific needs of the company’s business;
• online monitoring and management of telecommunications resources;
• real-time coordination of collaboration between large numbers of remote unit employees;
• timely detection, suppression and prevention of most types of fraud.

IBS implementation experience clearly shows that the best results and return on investments can be provided by building an comprehensive solution that closely integrates OSS/BSS, CRM, HelpDesk and billing systems. The benefits of integration include reduced total cost of ownership and decreased cost of operation and maintenance of the information system.

For example, the combined integration of Fraud Management (one of the OSS/BSS solutions) with CRM and billing systems brings the communications operator substantial economic benefits. According to estimates of the Communication Fraud Control Association, losses incurred by telecommunications companies due to fraud reached $12 billion in 2002. The operator is provided with an integrated fraud management solution on the one hand, and is assured of receiving revenue without losses from core lines of business on the other hand.

Another widespread version of an integrated solution is a merger of Fault Management, Performance Management, SLA Management, Trouble Ticketing, Order Management and HelpDesk systems. Implementing this solution reduces the total cost of ownership of the system and provides the most efficient management of network resources and services.

The range of solutions based on OSS/BSS systems consists of several classes designed for different levels of communications network management:
Mediation Device
Inventory Management
Performance Management
Fault Management & Trouble Ticketing
Order Management
Fraud Management
SLA Management
Network&Service Provisioning Management
WorkFlow Management